E-Commerce and Privacy

E-Commerce & Privacy

The Website www.petitlove.co.za sells mom and baby goods online. The use of any product bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Cookies

What is a cookie?
A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.

Why do we use cookies?
Our Website utilises first and third party cookies. This enables us to: a) Improve the User’s experience on our Website through various means such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics. b) Provide more relevant Display Advertising to Users who have visited the Website, using third party tools such as the Google Analytics Remarketing.

Cookie Opt-out
Most web browsers provide the option to block some or all cookie types should you wish to.

Gift Vouchers

Petit Love Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Petit Love Gift Vouchers can be redeemed online through www.petitlove.co.za or in-store.

Delivery policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 2 working days and handed over to a courier company for delivery. The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

We have partnered with Globe Flight one of South Africa’s leading express courier companies for all national deliveries.  (www.globeflight.co.za)

 

There are various delivery options, and to avoid unnecessary costs we utilize domestic road freight for all our deliveries.  What this means is that delivery time is between 48 and 96 hours (2-4 days).  We charge a flat rate of R80 per parcel under 2kg.

 

Should you require your parcel sooner there are a few other options but this will be at an additional charge.  These options are dealt with on a case by case basis and include the following:

  1. Next day delivery: Delivery time between 24-48 hours (1-2 days)
  2. Overnight Express: Delivery time based on zones
  • Major city centres: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Pretoria, Pietermaritzburg and Port Elizabeth. Items will be delivered to any location within a 40km radius of the major city centre by 11h00 the following business day.
  • Outside of the major city centres: items will be delivered within 48 hours.
  1. Same day Express: Globe Flight Domestic Same Day Express service allows you to send an item between any major centres in South Africa on the same day as collection. Please note the same day delivery service between major city centres is dependent upon the availability of flights on offer that day.

 

Returns / Refund Policy

If you are not delighted with your purchase, we will gladly replace, refund or give you a voucher to the value of the product, provided the item is in its original condition and packaging. If you have used a product and found it to be damaged or faulty we will offer you the same, depending on the circumstance and date of purchase.

Our rule of thumb is reasonability; we think this is to bring your item within 30 days of purchase.  If you bring it after the 30 days, we are happy to replace or refund the item with the price that is on the system.

Our customers come first, so talk to us and we will work something out.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Chief Operating Officer, Shop A18 Cape Quarter, Cape Town, SOUTH AFRICA, 8000 or aimee@petitlove.co.za

Consumables: Should you order a perishable item and you have had a change of mind, you will not be able to return the item. Whilst we do our utmost to provide as much information on a product and only list quality products, we are unfortunately not able to refund or exchange items if it was merely not to your personal taste preference. This is due to public and food safety regulations. This does not include products that have arrived damaged or expired. We will replace or refund when we or the supplier are at fault, according to our Refund Policy.

If the product/s can not be returned at one of our shops, a return delivery fee of R80 will be charged to the client to pick up the returned product/s.

Payment Options

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Provider’s bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for the Provider via approved payment gateways.

Customer details separate from card details

Customer details will be stored by the Provider separately from card details.

Responsibility

The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from; portions or the whole, of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information on the Website. Content currently or anticipated to be displayed on this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works and the compilation of the proprietary works are copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users

Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town Magistrates Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Contact information / Domicilium citandi et executandi

This website is run by Petit Love Online based in South Africa trading as Petit Love and with registration number 2006/069883/23 and Directors Elizabeth Hardcastle and Angé Baard.

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:

Petit Love Online

Physical address:
Shop A18

Cape Quarter
Cape Town
8000

Email address: betty@petitlove.co.za
Tel: +27 72 4397 748

 

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html

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